Librarians are computer trainers by default because of the Public Computers present in most libraries today. However, did they receive computer training classes during their library studies? Thanks to Brenda Hough who posted this great article written by Phil Agre titled "How to help someone use a computer". These are great tips and ones any computer trainer should become familiar with.
I also COMPLETELY agree wtih Brenda's additional tip. She states:
"The tip I would add to the list (and I think it fits with Agre’s, “Never do something for someone that they are capable of doing for themselves”) is try not to take control of someone’s mouse unless absolutely necessary and only then after asking permission."
I can't stand to see someone just grab a mouse out of a user's hand; what an insult!!
Thursday, December 4, 2008
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1 comment:
How true. I find myself doing so much training, but I've never been taught how to train or had a class on the topic...
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