OverDrive Video Tutorials from KCLS

From the ALA Learning Blog's 2/24/11 post titled: "Video Tutorials for Downloading eBooks From OverDrive"...

"The King County Library System has created a video tutorial to walk users through the process of downloading Adobe Digital Editions and transferring a title to their device. This is useful for staff to familiarize themselves with the process and patrons who can watch the video repeatedly until they successfully download a book on their machine.

Patrons can also watch video tutorials on downloading to Apple and Android portable devices or using NetLibrary. These can be found on the KCLS YouTube channel playlist Using the Library".

This is a great way to SEE how OverDrive works. KCLS has done a great job putting these together. For readers from the Library System of Lancaster County, be sure to check out the page I put together on LILLY where you can watch all of the videos.

My Help Beta is now live in OverDrive!

In OverDrive's ongoing effort to improve the user experience for downloading eBooks, audiobooks, and more, they have released a new tool called My Help. The image above appears on the front page of our OverDrive Site near the top of the left navigation bar. It was added on 2/23/11. Click the image to go directly to the new My Help Beta.

My Help is the first phase of improvements for OverDrive's help system. The My Help wizard provides ‘custom’ getting started information based on the formats that a customer wants to use (audiobooks or eBooks) and the type of computer or device the customers has (Windows, Mac, Android, NOOK, etc). Customers are shown targeted information about the software they need, formats they can use, steps they need to take to get titles, and a list of popular related questions.
If you have feedback for My Help, please email feedback@overdrive.com

For readers from the Library System of Lancaster County, be sure to check out the page I put together on LILLY about My Help Beta.