In OverDrive's ongoing effort to improve the user experience for downloading eBooks, audiobooks, and more, they have released a new tool called My Help. The image above appears on the front page of our OverDrive Site near the top of the left navigation bar. It was added on 2/23/11. Click the image to go directly to the new My Help Beta.My Help is the first phase of improvements for OverDrive's help system. The My Help wizard provides ‘custom’ getting started information based on the formats that a customer wants to use (audiobooks or eBooks) and the type of computer or device the customers has (Windows, Mac, Android, NOOK, etc). Customers are shown targeted information about the software they need, formats they can use, steps they need to take to get titles, and a list of popular related questions.
If you have feedback for My Help, please email feedback@overdrive.com
For readers from the Library System of Lancaster County, be sure to check out the page I put together on LILLY about My Help Beta.
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